AK 40 Privacy Policy — How We Protect Your Data

AK 40 operates as an online entertainment platform serving players in Pakistan. We understand that your personal information is important and that trust is something you extend to us — not something we can take for granted. This Privacy Policy explains in plain, straightforward language how we handle your data when you register an account, make deposits in PKR, play casino or slots games, place sports bets or use any other feature on the platform.

By registering on AK 40 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not continue using the platform. If you have any questions at any point, our support team is available via live chat around the clock.

This policy applies to all data collected through the AK 40 website, the AK 40 mobile app for Android, and any communications between you and the platform — including support conversations. It does not apply to third-party websites or services that may be linked from our platform, as those are governed by their own policies.

We collect personal data from you in two main ways: information you provide directly when using the platform, and information gathered automatically as you interact with the platform. Below is a breakdown of both categories.

Information you provide directly:

• Full name, date of birth and gender — collected at registration for account identification and age verification purposes.
• Email address — used for account communications, security alerts and support correspondence.
• Phone number — used for account verification and, if you opt in, for promotional notifications.
• Identity documents — such as a CNIC copy or equivalent, requested when identity verification is required before processing withdrawals or following account security reviews.
• Payment account details — such as your JazzCash or Easypaisa mobile number or bank account details, used to process PKR deposits and withdrawals.
• Support correspondence — any messages, chat logs or information you share with our support team.

Information collected automatically:

• Device information — device type, operating system version, screen resolution and unique device identifiers.
• IP address and approximate location — used for fraud prevention and security monitoring. We do not track precise GPS location.
• Browser or app usage data — pages visited, features used, time spent on the platform and navigation patterns.
• Betting and gaming activity — your game history, bet amounts, deposit and withdrawal history and VIP tier activity. This data is core to operating your account.
• Session data — login times, session durations and logout events.
• Cookie and tracking data — as described in Section 5.

The data AK 40 collects is used for specific, defined purposes. We do not use your data in ways that are unrelated to your use of the platform. The table below summarises the main purposes:

We do not use your personal data to make automated decisions that have significant legal or financial consequences for you without human review.

AK 40 uses cookies and similar tracking technologies on the platform website and app. A cookie is a small text file placed on your device that helps the platform recognise you and remember your preferences. Below is a summary of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They enable you to stay logged in during a session, navigate between sections and access your account securely. You cannot opt out of essential cookies and continue using the platform.
• Functional cookies: These remember your preferences such as language settings and display options, so you do not need to reset them each time you log in.
• Analytics cookies: These help us understand how players use the platform — which pages are most visited, where users drop off and how features are being used. This data is aggregated and anonymised where possible. We use this to improve the overall platform experience.
• Security cookies: These help us detect suspicious activity such as automated login attempts and protect your account from unauthorised access.

AK 40 does not use advertising or retargeting cookies that track you across unrelated third-party websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform properly.

AK 40 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum payment information necessary to process your PKR deposits and withdrawals.
• Game providers: Third-party casino and slots game studios may receive anonymised session data needed to deliver their game content. They do not receive your name, contact details or payment information.
• IT and security service providers: Companies that help us operate the platform infrastructure, conduct security monitoring or provide fraud prevention tools may process certain data on our behalf under strict data processing agreements.
• Support tools: Our live chat and customer support platform may process support correspondence in order to manage and resolve your queries.
• Legal obligations: We may disclose data when required to do so by a valid legal process or to protect the safety and security of the platform and its players.

AK 40 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as needed for the purposes outlined in this policy. The general retention principles are as follows:

• Account information is retained for the duration your account is active. If you request account closure, your core account data is retained for a period following closure for fraud prevention, dispute resolution and financial record-keeping purposes.
• Transaction records are retained for the period required for financial reconciliation and to investigate any disputed transactions.
• Support correspondence is retained for a reasonable period to allow us to provide consistent support and resolve any recurring issues.
• Security and fraud logs are retained for a defined period to enable investigation of any security incidents that may come to light after the fact.
• Data collected solely for analytics purposes is anonymised or deleted once it is no longer needed for platform improvement.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a player on AK 40 you have rights in relation to your personal data. While the specific legal framework applicable to your situation may vary, AK 40 respects the following rights for all players:

• Right to access: You can request a copy of the personal data AK 40 holds about you. Submit your request via live chat or by emailing our support team.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you can request that it be corrected. For basic account details, you can update these directly through your account dashboard.
• Right to deletion: You can request that we delete your personal data. Note that we may be unable to delete certain data that we are required to retain for legal, fraud prevention or financial record-keeping purposes. We will explain what can and cannot be deleted when you make a request.
• Right to withdraw marketing consent: If you previously opted in to receive promotional messages by email or SMS, you can withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support.
• Right to raise a concern: If you believe your data has been handled incorrectly, please contact us first so we can investigate and respond. You also retain the right to raise the matter with the relevant authority if you remain unsatisfied after we have responded.

AK 40 is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, use the platform or provide any personal information.

If AK 40 becomes aware that personal data has been collected from an individual who is under 18 years of age, we will take immediate steps to close the account and delete the associated data. If you are a parent or guardian and believe that a minor may have registered on the platform, please contact our support team immediately so we can investigate and act.

AK 40 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. These include:

• Encrypted data transmission using HTTPS/TLS for all connections between your device and the AK 40 platform.
• Secure storage of passwords — passwords are never stored in plain text and are hashed using industry-standard algorithms.
• Access controls — internal access to personal data is restricted to staff who genuinely need it to perform their role, and is logged and monitored.
• Fraud detection systems — automated monitoring flags unusual activity patterns for review, helping to protect your account even if your credentials are compromised elsewhere.
• Regular security assessments to identify and address vulnerabilities in the platform.

Despite these measures, no system connected to the internet is completely immune to risk. If you suspect that your AK 40 account has been accessed without your permission, please contact support immediately and change your password. You can also enable any available account security features such as two-factor authentication through your account settings.

AK 40 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards or improvements to our data practices. When significant changes are made, we will notify registered players via email or through an in-platform notification before the changes take effect.

The updated policy will always be published on this page with a revised "Last Updated" date. We encourage you to check this page periodically so you are aware of how your data is being handled. Continued use of AK 40 after a policy update has been published and notified constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with us. Our support team is available 24 hours a day, 7 days a week via the live chat feature on the platform.

You can also reach us by email. Our privacy contact address is [email protected] — please note this is displayed as plain text and is not a clickable link. We aim to acknowledge all privacy-related emails within 3 business days.

For general account, deposit or withdrawal queries, live chat is always the fastest way to get a response, with VIP Gold, Platinum and Diamond members also having access to their dedicated account managers for priority handling.